Rack-Point Status - Incident history https://rackpoint.instatus.com Rack-Point Tue, 20 May 2025 14:00:00 +0000 Emergency Network Maintenance Type: Maintenance Duration: 7 hours and 53 minutes Affected Components: US-CHI-3, US-CHI-4, US-CHI-2, US-CHI-1, Network Infrastructure May 20, 14:00:01 GMT+0 - Identified - Maintenance is now in progress May 20, 21:52:39 GMT+0 - Completed - The upstream maintenance has been completed, and affected services have been stable upon continued monitoring. No further issues have been observed. May 20, 17:27:59 GMT+0 - Identified - The network maintenance is nearly complete. We will continue to share updates as we receive them. May 20, 16:37:00 GMT+0 - Identified - A network routing adjustment is currently in progress. Most traffic has already transitioned as expected, with a brief interruption earlier now resolved. Additional routing changes are being made to improve stability during the remainder of the maintenance window. Weโ€™ll continue to share updates as we receive them. May 20, 14:00:00 GMT+0 - Identified - **๐Ÿšจ Emergency Maintenance โ€“ Chicago Data Center** **๐Ÿ“ Location:** Chicago, Illinois Facility **๐Ÿ•’ Start:** May 20th, 2025 @ 14:00 UTC **๐Ÿ•’ End (Estimated):** May 20th, 2025 @ 17:30 UTC **๐Ÿ”ง Whatโ€™s Happening** Following an unexpected network outage on May 18th, the team is conducting emergency maintenance at the Chicago data center. This work is focused on implementing long-term preventative measures and reinforcing the reliability of our core infrastructure. We recognize the short notice and appreciate your understanding as we act swiftly to strengthen platform stability. **๐Ÿ“ก What to Expect** * Engineers will be applying core-level updates to the network stack * You may experience brief, intermittent connectivity disruptions during the maintenance window * Every effort will be made to minimize service impact and complete work as efficiently as possible **๐Ÿ“ข Stay in the Loop** Follow live updates on our [Status Page](https://status.rack-point.com). To receive real-time notifications, click the **โ€œSubscribeโ€** button at the top of the page. **๐Ÿ™‹ Need Help?** Our support team is available to assist with any questions or concerns. Please reach out if you need help preparing for this maintenance window. **Thank you for choosing Rack-Point. We appreciate your continued trust.** Type: Maintenance

Duration: 7 hours and 53 minutes

Affected Components: , , , ,

<p><small>May <var data-var='date'> 20</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>21:52:39</var> GMT+0</small><br><strong>Completed</strong> - The upstream maintenance has been completed, and affected services have been stable upon continued monitoring. No further issues have been observed..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>17:27:59</var> GMT+0</small><br><strong>Identified</strong> - The network maintenance is nearly complete. We will continue to share updates as we receive them..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>16:37:00</var> GMT+0</small><br><strong>Identified</strong> - A network routing adjustment is currently in progress. Most traffic has already transitioned as expected, with a brief interruption earlier now resolved. Additional routing changes are being made to improve stability during the remainder of the maintenance window. Weโ€™ll continue to share updates as we receive them..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - **๐Ÿšจ Emergency Maintenance โ€“ Chicago Data Center** **๐Ÿ“ Location:** Chicago, Illinois Facility **๐Ÿ•’ Start:** May 20th, 2025 @ 14:00 UTC **๐Ÿ•’ End (Estimated):** May 20th, 2025 @ 17:30 UTC **๐Ÿ”ง Whatโ€™s Happening** Following an unexpected network outage on May 18th, the team is conducting emergency maintenance at the Chicago data center. This work is focused on implementing long-term preventative measures and reinforcing the reliability of our core infrastructure. We recognize the short notice and appreciate your understanding as we act swiftly to strengthen platform stability. **๐Ÿ“ก What to Expect** * Engineers will be applying core-level updates to the network stack * You may experience brief, intermittent connectivity disruptions during the maintenance window * Every effort will be made to minimize service impact and complete work as efficiently as possible **๐Ÿ“ข Stay in the Loop** Follow live updates on our [Status Page](https://status.rack-point.com). To receive real-time notifications, click the **โ€œSubscribeโ€** button at the top of the page. **๐Ÿ™‹ Need Help?** Our support team is available to assist with any questions or concerns. Please reach out if you need help preparing for this maintenance window. **Thank you for choosing Rack-Point. We appreciate your continued trust.**.</p> ]]> Tue, 20 May 2025 14:00:00 +0000 https://rackpoint.instatus.com/maintenance/cmaw0renp000c11ru2myv5cyc https://rackpoint.instatus.com/maintenance/cmaw0renp000c11ru2myv5cyc